So that gives you an idea of the type of luxury you will experience by checking into the Club Med Valmorel Chalets, but I have two things that I love even more that I want to share with you. If you’re like me – you have a bucket list. My current bucket list is made up of incredible experiences, Scuba dive with manta rays, wake up in one of those bungalows that stretch out over aqua waters, like the ones I had seen on pinterest a million times over, learn to snowboard, have lunch on the top of a snow covered mountain in the French Alps, with views to mountain tops in Italy….You get the drift. Sometimes you don’t know where to start with your bucket list items, and find yourself wishing you had someone just to tell you where to go, what to do, and how to do it. The experience of Club Med is that for me, and should you wish to do it in a 5 star way; Their Exclusive Collection of Villas & Chalets, allow you to do so in the utmost luxury.
The second thing, is how truly, genuinely warm & lovely the Club Med team are. I am lucky enough to travel a lot for work & pleasure, and from all my travels, the hospitality & focus on people is incomparable to how the team at Club Med treats their guests. Bear with me as I jump out of vacation-mode & quickly defer to business mode. I have a business, I am involved in a few businesses, I love learning about business. One of my favorite areas to learn more about how other businesses do things, is in their customer engagement focus, strategy & above all, mindset. On this trip, in speaking with some of the Club Med team, I learnt that everyone who works for Club Med signs a contract that states that they will do everything they can to ensure the guests are having an awesome time, to make sure the guests are smiling. How incredible is that?
The second thing I thought was very cool, was how the company structures their reporting pyramid… From the majority of their team (and it’s a big one!), to their managers, to senior management who report into the executive manager of the entire resort….
Then at the top of the pyramid; Us. The Customers. With that focus on customer experience, in addition to having experienced 5 star luxury, having enjoyed some amazing cuisines, wine & cocktails, ticking some breath taking stuff off my bucket list (snowboarding down from over 2000ft in the French Alps!? Tick!) You leave with a full heart & new friends, both other guests at the resort, & also members the Club Med team. It’s hard to explain – But when you experience it, you will know exactly what I mean… And if you are Les Chalets Club Med de Valmorel bound, be sure to say hello to my new friends there; Laura & Thibault – Who made our stay so spectacularly incredible.
Not a skier or snowboarder…. Neither was I! But I wanted to be! Snowboarding was one of those things I’d always said I wanted to do, and what cooler place to learn the sport then in the French Alps?! So with 5 private lessons booked, the fear of god, and determination to be able to at the very least snowboard down a kiddies slope, I put my big girl snow pants on, and met my instructor Laurent (picture; a French Justin Timberlake. I know, poor me!) for him to impart his 16 years of ski / snow board instructor knowledge to me.